Note: Picture personalization Currently available for P4

Send your personalized picture to orders@pilati.co.za

Supported file formats include JPG, PNG, and PDF.

No, We will not accept any inappropriate pictures or sayings for personalization.

1. Sexually Explicit or Suggestive Content

• Nudity or pornography

• Sexually suggestive poses or clothing

• Images shared without consent (e.g., revenge porn)

2. Violent or Graphic Content

• Images showing extreme violence, blood, or injuries

• Depictions of abuse, torture, or death

• Animal cruelty

3. Hate Speech or Discrimination

• Images promoting racism, sexism, homophobia, or any form of bigotry

• Symbols of hate groups (e.g., swastikas, KKK imagery)

4. Illegal Content

• Child exploitation material (this is criminally prosecutable worldwide)

• Images involving drug use or criminal activities

• Invasion of privacy (e.g., hidden cameras, private moments shared without consent)

5. Harassment or Bullying

• Photos used to mock, shame, or embarrass someone

• Deepfakes or manipulated images intended to defame

6. Culturally or Religiously Offensive Images

• Images disrespecting religious symbols, practices, or clothing

• Depictions that may be considered blasphemous or sacrilegious

Yes,Only once personalization feature has been added whilst choosing your gift and payment is made at checkout however we suggest you write your name(s) and / message whilst choosing your gift to avoid any delays.

Use orders@pilati.co.za to send the relevant modifications.

Note: Ensure personalization option is paid for @charge whilst choosing your Gift.

Options vary by product, but may include,

1. Custom short messages and / names on bases such as cooler, luxury boxes, bucket etc.

example, I love you, Happy birthday, Happy anniversary, etc.

2. A typed letter personalized message as per client request , short message and name in front of the letter .

3. Name(s)on champaign glasses.

4. Name on flask.

Note: No inappropriate messages will be accepted.

Yes, most personalization is charged unless the gift includes specific personalization features.

You’ll see any added personalization costs reflected whilst selecting your gift options.

Note: Ensure all personalization options are selected whilst choosing your gift, failure to do so will leave your gift standard and void of any personalization.

Unfortunately, we cannot amend your order once order is processed and in for production however we suggest you personalize whilst choosing your gift before checkout to avoid any disappointments.

Note: All orders are processed immediately after checkout. We do not guarantee any assistance on this matter however we suggest you contact orders@pilati.co.za or contact us immediately after payment on our landline.

Unfortunately Not at this moment, however we will ensure your gift is as stunning as it can be.

Unfortunately Not, as production may have begun however we recommend you contact us within 1 hour of placing your order.

There is no guarantee we can assist you however its worth a try, contact orders@pilati.co.za or contact us on our landline immediately.

Absolutely! We specialize in bulk personalized gifting for events of any nature. Please contact our team at orders@pilati.co.za or call us on our landline.

No, personalized items are made to order, they are non-returnable and non refundable unless they arrive damaged or incorrect.

Unfortunately, all gifts are made to order and no returns will be accepted unless gift is damaged or incorrect.

Of course! You can contact our gifting specialists for tailored ideas based on the occasion.

Standard Ideas:

1) I love you.

2) I'm Sorry.

3) Happy Birthday.

4) Happy anniversary.

Custom ideas:

1) Will you marry me?

2) You deserve more!

TIP: Its all up to YOU! Just remember why you are getting them a gift in the first place.